Privacy Policy

Last updated: October 26, 2026

This Privacy Policy explains how MGwatch ("we", "us", "our") collects, uses, discloses and protects your personal information when you visit www.mgwatch.net (the "Site") or purchase our products. By using the Site you agree to this Policy.

1. Information We Collect

• Order information: name, email address, phone number, shipping address, and order details (products, quantities, amounts).
• Payment information: payments are processed by third-party payment providers (e.g. credit/debit card networks, PayPal or other gateways). We do not store your full card number or payment credentials on our servers.
• Account information: if you create an account, your login email and preferences.
• Communication data: messages you send us via email, WhatsApp or contact forms.
• Device & usage data: IP address, browser type, pages visited, referring URL and cookies, collected automatically for site operation, security and analytics.

2. How We Use Your Information

• Process and fulfil your orders, including shipping, tracking and after-sales service.
• Send order confirmations, shipping notifications and, where you have opted in, marketing emails (you may unsubscribe at any time).
• Provide customer support and respond to enquiries.
• Prevent fraud, secure the Site and comply with legal obligations.
• Improve our products, website layout and marketing with aggregated analytics.

3. Legal Bases (GDPR)

For visitors from the EEA/UK, we process personal data on the following legal bases: performance of a contract (order fulfilment), legitimate interests (site security, fraud prevention, analytics), consent (marketing emails and non-essential cookies), and legal obligations (tax and accounting).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the Site working, remember your preferences, measure traffic and support marketing. A cookie consent banner is shown on your first visit; you may accept or reject non-essential cookies at any time. Types of cookies used:

• Essential cookies — required for shopping cart, checkout and security. These cannot be disabled.
• Analytics cookies — help us understand how the Site is used (e.g. Google Analytics).
• Marketing cookies — used to measure ad performance and show relevant offers (e.g. Google Ads, Meta Pixel, TikTok Pixel).

5. How We Share Information

We do not sell your personal information. We share data only with service providers who need it to perform services on our behalf, under confidentiality obligations:

• Logistics and shipping partners (to deliver your order).
• Payment processors (to complete payment and prevent fraud).
• Email/service providers (order and marketing communications).
• Analytics and advertising platforms (aggregated, privacy-safe measurement).
• Authorities, where required by applicable law.

6. Data Retention & Security

We keep personal information only as long as necessary for the purposes above and applicable legal retention periods. The Site is served over HTTPS (TLS encryption). Access to order data is restricted to authorised staff. While no system is 100% secure, we apply industry-standard measures to protect your data.

7. Your Rights

• EEA/UK (GDPR): access, rectification, erasure, restriction, portability, and objection; you may withdraw consent at any time and lodge a complaint with your supervisory authority.
• US (CCPA/CPRA and other state laws): the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information — we do not sell personal information as defined by law.
• To exercise any right, email us; we will verify your request and respond within the statutory time frame.

8. Children

The Site is not directed to children under 13 (or under 16 in the EEA), and we do not knowingly collect their personal data. If you believe a child has provided data, contact us and we will delete it.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

10. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date shows the current version; material changes will be highlighted on the Site.

11. Contact